Refund Policy

1. Overview

This Refund Policy applies to all premium subscription purchases made on the NeetLogiq platform. By completing a purchase, you acknowledge that you have read, understood, and agree to this policy. This policy forms part of our Terms of Service.

2. No-Refund Policy

We encourage you to review all available free features and plan descriptions carefully before making a purchase. If you have questions about what a subscription includes, please contact us at support@neetlogiq.com before completing your payment.

This no-refund policy applies regardless of:

• Whether you have used the premium features or not after purchase.
• A change of mind or decision not to continue using the platform.
• Dissatisfaction with predictions or data (which are based on historical trends and explicitly not guaranteed).
• Failure to achieve the desired admission outcome.
• Technical issues on the user's device, browser, or internet connection.

3. Limited Exceptions

A refund will be considered only in the following exceptional circumstances caused by a verifiable technical error on our end:

• Duplicate charge: You were charged more than once for the same subscription period due to a payment processing error. We will refund the duplicate amount in full.
• Payment processed but access not granted: Your payment was successfully debited by Razorpay but your premium subscription was not activated within 24 hours. You must report this within 7 days of the transaction.

We do not consider the following as valid grounds for a refund:

• Temporary platform downtime or maintenance windows.
• Data discrepancies later corrected (we regularly update our data).
• Dissatisfaction with the extent or quality of predictions.

4. How to Request a Refund

If you believe you qualify for a refund under §3, please contact us within 7 days of the original transaction date. Requests submitted after 7 days will not be considered.

We will acknowledge your request within 2 business days and resolve it within 7 business days. Approved refunds will be credited to the original payment method. Processing time may vary depending on your bank or UPI provider (typically 5–10 business days after approval).

5. Cancellation

All NeetLogiq subscriptions are one-time purchases for a fixed period (6 months or 1 year) and do not auto-renew. You will never be charged again at the end of your subscription period without making a new explicit purchase.

You may cancel your active subscription at any time via your Profile page ("Subscription Details" → "Cancel Subscription"). Cancellation takes effect immediately and downgrades your account to the free tier. No refund is issued for any remaining subscription days, in accordance with the no-refund policy in §2.

6. Chargebacks

We strongly encourage you to contact us at support@neetlogiq.com before initiating a bank dispute, as we are committed to resolving all genuine issues directly and promptly. Initiating a chargeback for a transaction that does not qualify for a refund under §3 (i.e., where premium access was properly activated) may result in:

• Suspension of your NeetLogiq account while the dispute is under review.
• Reporting to Razorpay's risk systems for investigation.

Nothing in this section limits any rights you may have under the Consumer Protection Act, 2019 or other applicable Indian consumer protection law.

7. Contact Us

For any questions about this Refund Policy or your subscription, please contact: